Refund & Cancellation Policy

Last Updated: December 2024

1. Introduction

This Refund and Cancellation Policy ("Policy") applies to all services provided by SANKALP BUILDERS, operating as "Sankalp365." By engaging our services, you agree to the terms outlined in this policy.

2. General Principles

We are committed to customer satisfaction and fair business practices. This policy outlines the circumstances under which refunds and cancellations are permitted for our construction and real estate development services.

3. Project Cancellation

3.1 Pre-Construction Cancellation

If you decide to cancel your project before construction begins, the following terms apply:

  • Within 7 days of agreement: Full refund of any advance payments, minus administrative costs (up to 5% of total project value)
  • 8-30 days after agreement: Refund of 90% of advance payments
  • After 30 days: Refund of 75% of advance payments, minus any design and planning costs already incurred

3.2 During Construction Cancellation

If you cancel during the construction phase:

  • Payment for completed work will be retained
  • Materials already purchased will be charged at cost
  • Labor costs for completed work will be calculated and charged
  • Remaining advance payments will be refunded after deducting the above costs

4. Refund Eligibility

4.1 Qualifying Circumstances

Refunds may be considered in the following situations:

  • Project cancellation within the specified timeframes
  • Significant delays caused by our negligence (beyond 30 days from agreed timeline)
  • Failure to meet agreed quality standards
  • Breach of contract by Sankalp365
  • Force majeure events preventing project completion

4.2 Non-Qualifying Circumstances

Refunds will not be provided for:

  • Change of mind after construction has begun
  • Delays caused by client-requested changes
  • Delays due to regulatory approvals or permits
  • Weather-related delays
  • Material supply issues beyond our control
  • Client's failure to make timely payments

5. Refund Process

5.1 Request Submission

To request a refund, please contact us:

  • Email: contact@sankalpbuilders.shop
  • Phone: +91 9983757945
  • In Person: Visit our office at E-123-124, Behind IOC Petrol Pump, Sahkar Marg, Jaipur, Rajasthan, 302005

5.2 Required Information

When requesting a refund, please provide:

  • Project reference number
  • Reason for cancellation/refund request
  • Supporting documentation (if applicable)
  • Bank account details for refund processing

5.3 Processing Timeline

Refund requests will be processed as follows:

  • Initial Review: Within 3 business days
  • Decision Communication: Within 7 business days
  • Refund Processing: Within 15 business days of approval

6. Partial Refunds

In cases where partial work has been completed, refunds will be calculated based on:

  • Percentage of work completed
  • Materials used and their costs
  • Labor hours invested
  • Administrative and overhead costs

7. Material and Equipment

7.1 Ordered Materials

If materials have been ordered but not yet delivered:

  • We will attempt to cancel orders and obtain refunds from suppliers
  • Any cancellation fees will be deducted from your refund
  • If materials cannot be cancelled, you may be charged for them

7.2 Delivered Materials

For materials already delivered to the site:

  • You may keep the materials at their cost
  • Or we may arrange for their return (subject to supplier policies)
  • Return shipping costs will be deducted from your refund

8. Warranty and Post-Completion Issues

8.1 Warranty Claims

If issues arise after project completion, we will:

  • Investigate the issue within 48 hours
  • Provide repairs under warranty terms
  • Consider refunds only if the issue cannot be resolved

8.2 Quality Issues

If quality standards are not met:

  • We will first attempt to rectify the issues
  • Partial refunds may be considered for unresolved issues
  • Full refunds are rare and only for significant quality failures

9. Dispute Resolution

If you disagree with our refund decision:

  • You may request a second review by senior management
  • Provide additional documentation to support your case
  • Consider mediation if direct resolution fails
  • Legal recourse is available as a last resort

10. Special Circumstances

10.1 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.):

  • We will work with you to find alternative solutions
  • Partial refunds may be considered based on circumstances
  • Project postponement may be offered as an alternative

10.2 Regulatory Issues

If projects are cancelled due to regulatory issues:

  • We will assist in resolving compliance matters
  • Refunds will be calculated based on work completed
  • Additional costs for regulatory compliance will be shared

11. Payment Methods

Refunds will be processed using the same payment method used for the original transaction:

  • Bank Transfer: Direct transfer to your account
  • Cheque: Physical cheque delivery
  • Cash: For cash payments, refund in cash or bank transfer

12. Documentation

All refund transactions will be documented with:

  • Refund calculation breakdown
  • Reason for refund
  • Payment confirmation
  • Updated project status

13. Contact for Refund Inquiries

For any questions regarding refunds and cancellations, please contact:

  • Email: contact@sankalpbuilders.shop
  • Phone: +91 9983757945
  • Address: E-123-124, Behind IOC Petrol Pump, Sahkar Marg, Jaipur, Rajasthan, 302005
  • Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM

14. Policy Updates

This refund and cancellation policy may be updated from time to time. Any changes will be posted on our website and will be effective immediately upon posting.

15. Governing Law

This policy is governed by the laws of India and is subject to the jurisdiction of the courts in Jaipur, Rajasthan.

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